Frequently Asked Questions

No. All our products are print-on-demand, meaning each item is made only after an order is placed. Because of this, all sales are final and we do not offer returns, exchanges, or refunds.

Since items are printed specifically for each order, we cannot resell or restock them. This policy allows us to keep prices fair while offering thoughtfully designed, made-to-order products.

If your order arrives damaged, defective, or materially different from what was ordered, please contact us within 3 days of delivery with your order number, videos and clear photos. We will arrange a replacement. Refunds are not provided.

No. We do not offer size or colour exchanges. Please review the size chart, product details, and images carefully before placing your order.

Customers are responsible for providing an accurate shipping address at checkout. Once shipped, orders cannot be rerouted or retrieved. Orders sent to incorrect addresses are not eligible for refunds or free replacements.

Approved replacements are sent to production as soon as possible. Delivery timelines are similar to standard orders and depend on the product type and shipping location.

No. Delivery timelines may vary due to production schedules, courier delays, weather conditions, or high-volume periods. Refunds are not provided for delivery delays.

No. Gift cards, discounts, and promotional or free items are non-refundable and non-exchangeable.

Please email us at thenotsoperfectart@gmail.com within 3 days of delivery. Include your order number, photos and videos so we can assist you quickly.